Refund policy

Enchanted Flower Shop PH values our customers and their satisfaction with our products and services. If you are not fully satisfied with your purchase, we offer a refund or exchange subject to the following terms and conditions:

  1. Return Eligibility Only products that are in their original, unopened condition and purchased within 7 days of delivery are eligible for a refund or exchange. Perishable items, such as flowers and plants, are not eligible for a refund or exchange.

  2. Refund Process If you are eligible for a refund, please contact our customer service team at [contact information] within 7 days of delivery to request a refund. We will review your request and provide you with further instructions. Once we receive the returned product and confirm that it meets our eligibility criteria, we will issue a refund to your original method of payment. Please allow 5-10 business days for the refund to reflect on your account.

  3. Exchange Process If you are eligible for an exchange, please contact our customer service team at [contact information] within 7 days of delivery to request an exchange. We will review your request and provide you with further instructions. Once we receive the returned product and confirm that it meets our eligibility criteria, we will send you the new product.

  4. Shipping Costs The customer is responsible for the shipping costs associated with returning or exchanging a product, unless the return or exchange is due to an error on our part.

  5. Non-Refundable Items Gift cards, perishable items, and sale items are non-refundable.

  6. Final Sale Items Final sale items cannot be returned or exchanged.

  7. Limitations We reserve the right to refuse a refund or exchange if the returned product is damaged or not in its original condition, if it is beyond the 7-day window, or if we determine that the return or exchange violates our policies.

If you have any questions about our refund policy, please contact our customer service team at enchantedflowershop2019@gmail.com. Thank you for choosing Enchanted Flower Shop PH.